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Frequently Asked Questions

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✉️ support@aureza.es

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Our jewelry is made from premium 316L stainless steel and finished with real gold PVD plating. 316L stainless steel is highly resistant to rust, corrosion, sweat, and daily wear, making it ideal for everyday jewelry. The PVD coating provides a durable, long-lasting gold finish that is more resistant to fading than traditional gold plating.

Our jewelry is water-resistant and can handle occasional contact with water and sweat. To help preserve its finish and shine over time, we recommend removing it before swimming, showering, or prolonged exposure to water.

Yes. Our jewelry is designed for daily wear and made with durable materials that resist tarnishing and fading. For best longevity, avoid direct contact with perfumes, lotions, and harsh chemicals.

Once your order has been shipped, delivery typically takes 5–12 business days, depending on your location and local courier service. You'll receive tracking information as soon as your order is on its way so you can follow its progress.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging, and we’ll help resolve the issue.